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Evidence-Based Information, Training and Tools for Optimizing the Usability of Computer Systems

User Interface Update 2002

TABLE OF CONTENTS

 

Unit 1 - General Usability Issues

  • What makes web sites credible? A report on a large quantitative study (Fogg, et.al.)
  • An empirical analysis of criteria for award-winning websites (Sinha, Hearst and Ivory)
  • Get ROI from design (Souza)
  • Exercise - Flash and Shockwave
  • Success factors for web sites (Walker)
  • Design considerations for web-based applications (Wroblewski and Rantanen)
  • From user-centered to senior-centered design (Kwahk, Smith-Jackson and Williges)
  • Demo - The next computer interface - Star Tree
  • A parallel design process based on the genetic algorithm ( McGrew)
  • Video - The DENIM prototyping tool

Unit 2 - Displays

  • Where do users look first? (Lewenstein, et.al.)
  • Attending to web pages (Faraday)
  • Testing web sites with eye-tracking (Schroeder)
  • Effects of information layout on reading speed (Zaphiris and Kurniawan)
  • So what size and type of font should I use on my website? (Bernard and Mills)
  • A comparison of popular online fonts (Bernard, Mills, Peterson and Storrer)
  • A comparison of popular online fonts - 2 (Bernard, Lida, Riley, Hackler and Janzen)
  • Determining the best online font for older adults (Bernard, Liao and Mills)
  • Developing schemas for the location of common web objects (Bernard)
  • Demo - Annoying web pages
  • Nominal size and viewable size on monitors (Anon)
  • Relating bits to colors (Anon)
  • Balancing image quality and speed (Larsen and Phillips)
  • Reading - Graphic image essentials (Storms)

Unit 3 - Interaction Issues

  • Measurement of task performance times and ease of use (Tsunoda, et.al.)
  • Scroll bar orientation and item justification with list boxes (Kellener, Barnes and Lingard)
  • Choosing input field formats for use by sales personnel (Zavod and Fulop)
  • Acquisition speed with targets on the edge of the screen (Farris, Jones and Anders)
  • Typing with one hand using your two-handed skills (Matias, MacKenzie and Buxton)
  • No link between carpal tunnel syndrome and workplace computer use (Stevens)
  • Video and pictures - COMDEX

Unit 4 - Recent Past Research

  • Summary of research
  • Demo - The new synthesized speech
  • Why online consumers abandon shopping carts (Anon)

Unit 5 - Web Issues

  • Usability related user profile information (Several sources)
  • The UCLA internet report (UCLA)
  • The truth about download time (Anon)
  • Exercise - Website demographics
  • Searching behaviors (Anon)
  • User's don't learn to search better (Anon)
  • People search once, maybe twice (Anon)
  • Searching vs. linking (Anon)
  • Does the amount of whitespace really matter? (Bernard, Chaparro and Thomasson)
  • Exercise - Color schemes on the Web
  • What is the best layout for multiple-column web pages? (Bernard and Larsen)
  • Comparing embedded and framed/non-framed links (Bernard and Hull)
  • A comparison of four link locations (Bernard, Hull and Drake)
  • Benefit and risk information in ads for drugs on Web (Hicks, Vigilante and Wogalter)
  • An empirical study of human web assistants (Aberg and Shahmehri)

Unit 6 - PDAs

  • Accordion summarization for browsing on PDAs (Buyukkokten, et.al.)
  • Examining automatic text presentation for small screens (Bernard, Chaparro and Russell)
  • Exploring effects of speed and font size with RSVP (Russell and Chaparro)
  • Demo - RSVP with Acer
  • Quiet calls: Talking silently on mobile phones (Nelson, Bly and Sokoler)
  • A comparison of Grafitti vs. the on-screen keyboards (Giambalvo, Frolov and Norouzi)
  • Which is faster and more accurate: Grafitti or keyboard tapping? (Ayan, et.al.)
  • Text input for mobile devices (James and Reischel)
  • In-vehicle cell phones: Fatal distraction - yes or no? (Curry)

Unit 7 - Usability Testing

  • Usability testing categories (Bailey)
  • Preliminary findings on quantitative measures for web pages (Ivory, Sinha and Hearst)
  • Empirically validated web page design metrics (Ivory, Sinha and Hearst)
  • An integrated method for evaluating interfaces (McQuaid)
  • Eye Tracking the AT&T Customer Service Site (Marshall, Drapeau and DiSciullo)
  • On the reliability of usability testing (Kessner, Wood, Dillon and West)
  • Design improvements through user testing (Tan, Liu, Bishu, Muralidhar and Meyer)
  • Past studies on "problem severity"
  • Usability evaluation and prototype fidelity (Catani and Biers)
  • The evaluator effect in usability studies (Jacobsen, Hertzum and John)
  • What does getting "wet" mean for web usability? (Etgen and Cantor)
    Quantitative usability: Extending lab research for larger sample sizes ( Schulman)
  • The limits of automation in diagnostic usability testing (Tamler)
  • Conducting experimental research with native site visitors (Moore)
  • Why you only need to test with 5 users (Nielsen)
  • Testing web sites: Five users is nowhere near enough (Spool and Schroeder)
  • Is 5000 users enough? (Kangas)
  • A guide to Internet questionnaire tools (Linegang, Rivard, Schoeling and Williams)
  • Video - The user interface in 2010

Unit 8 - Facilitation

  • Impact on learning and satisfaction of web-based learning systems (Caldeira)
  • The effectiveness of online help systems (Adams, Brown, Rapeepun and Williams)
  • The readability of pediatric patient materials (D'Alessandro, Kingsley and Johnson)
  • Assessing readability - rules for playing the numbers game (Osborne)
  • Menu design: to adapt, or not to adapt? (Selvidge)
  • Demo - Tools for evaluating readability
  • Literacy facts (University of Utah Health Sciences Center)
  • Demo - Substitute word lists for websites
  • Word frequencies in written and spoken English (Leech, Rayson and Wilson)
  • Exercise - Determining the extent of your vocabulary
  • Web site localization (Watkins)
  • Global documentation (Anon)

Unit 9 - Users

  • An investigation of age classifications (Nichols, Rogers, Fisk and West)
  • Impact of age-related hearing impairment on cognitive task performance (Baldwin)
  • Aging, visual performance and eyestrain in different screen technologies (Ziefle)
  • Exploring how the elderly use the web (Groff, Liao, Chaparro and Chaparro)
  • Age differences in the performance of hypertext perusal (Lin)
  • The common cold impairs performance (Matthews, Warm and Dember)

 

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Tamler, H. (2001), High-tech versus high-touch: The limits of automation in diagnostic usability testing, IBM Make It Easy.

Tan, W., Dahai, L., Bishu, R. R., Muralidhar, A. and Meyer, J. (2001), Design improvements through user testing, Proceedings of the Human Factors And Ergonomics Society 45th Annual Meeting, 1181-1185.

Tsunoda, T., Yamaoka, T., Yamashita, K., Matsunobe, T., Hashiya, Y., Nishiyama, Y. and Takahasi, K. (2001), Measurement of task performance times and ease of use: Comparison of various menu structures and depth on the Web, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, 1225-1229.

Virzi, R.A. (1990), Streamlining the design process: Running fewer subjects, Proceedings of the Human Factors Society 34th Annual Meeting, 291-294.

Walker, D. (2001), Success factors for Web sites, .netRaker.com

Watkins, J. (2001), Web site localization, Lingo Systems, www.lingosys.com

Watts-Perotti, J. and Woods, D.D. (1999), How experienced users avoid getting lost in large display networks, International Journal of Human-Computer Interaction, 11(4), 269-299.

Wilson, J. R. (2000), The place and value of mental models, Proceedings of the IEA 2000/HFES 2000 Congress, 49-52.

Wolfmaier, T.G. (1999), Designing for the color-challenged: A challenge, Internetworking, www.internettg.org/newsletter/mar99/accessibility_color_challenged.html

Wroblewski, L. and Rantanen, E.M. (2001), Design considerations for Web-based applications, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, 1191-1195.

Zaphiris, P. and Kurniawan, S. H. (2001), Effects of information layout on reading speed: Differences between paper and monitor presentation, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, 1210-1214.

Zavod, M. J. and Fulop, A. C. (2001), Choosing input field formats for use by sales personnel, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, 667-671.

Zellweger, P.T., Regli, S.H., Mackinlay, J.D. and Chang, B. (2000), The impact of fluid documents on reading and browsing: An observational study, CHI 2000, 249-256.

Ziefle, M. (2001), Aging, visual performance and eyestrain in different screen technologies, Proceedings of the Human Factors and Ergonomics Society 45th Annual Meeting, 262-266.

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