• Measuring consistency of web page design (Ozok and Salvendy)
• Using multiple specialized keyboards on touch screen displays (Capobianco and Lee)
• Measuring usability: Are effectiveness, efficiency and satisfaction really correlated? Frokjaer and Hornbaek)
• Developing usable web sites - A review and model (Cunliffe) - Full Article
• Development and evaluation of symbols and icons (Macbeth)
• The place and value of mental models (Wilson)
• The effect of different styles of human-machine interaction on the nature of operator mental models (Moray and Butler)
• A toolkit for strategic usability (Rosenbaum)

• Limitations of using mouse-over with menu selection (Chaparro, Minnaert and Phipps)
• A study on basic metaphors in human-computer interaction (Wang and Huang)
• Performance benefits of simultaneous over sequential menus as task complexity increases (Hochheiser and Shneiderman)

• Cognitive aspects of reading information from video displays (Mayes, Sims and Koonce)
• Discriminability measures for predicting readability (Scharff and Hill)
• Designing for the color-challenged (Wolfmaier)
• The meaning of color for gender (Khouw)
• Visually critiquing web pages (Faraday)
• Can icon animation enhance human performances (Schwalm)
• The effects of animated characters on anxiety, task performance and evaluations of user interfaces (Rickenberg and Reeves)
• The effect of task conditions on the comprehensibility of synthetic speech (Lai and Wood)
• Does computer-generated speech manifest personality? (Nass and Lee)
• A design for auditory displays (Blattner)
• Potential benefits of olfactory stimulation in virtual environments (Sadowski and Guest)
• Observations from COMDEX (Bailey)

• An evaluation of the ergonomics of three computer keyboards (Zecevic, et.al.)
• Predicting text entry speed on mobile phones (Silfverberg, MacKenzie and Korhonen)
• Intelligent gaze-added interfaces (Salvucci)
• Evaluation of eye gaze interaction (Sibert)

• Quality is in the eye of the beholder (Bouch)
• The world wide wait: Effects of delays on user performance (Selvidge and Chaparro)
• Web site usability, usefulness and visit frequency (Lee)
• User tolerance of message transmission delay in electronic mail (Paradkar)

• The best of retail site design (Souza)
• Holiday 2000 e-commerce: Avoiding $14 billion in "silent losses" (Rehman)
• What makes consumers buy from the Internet? (Limayem, et.al.)
• Print and Internet catalog shopping: Assessing attitudes and intentions (Vijayasarathy and Jones)
• Factors influencing the types of products and services purchased over the Internet (Phau and Poon)
• The role of human web assistants in e-commerce: An analysis and usability study (Aberg and Shamehri)
• 10 rules for more user-friendly e-commerce design (Jerome)

• The impact of fluid documents on reading and browsing (Zellweger, Regli, Mackinlay and Chang)
• How experienced users avoid getting lost in large display networks (Watts-Perotti and Woods)
• Contextual navigation aids for two World Wide Web systems (Park and Kim)
• A computational model of web navigation (Miller and Remington)

• Searching the Web: A survey of Excite users (Spink)
• Searching within websites: A comparison of three types of sitemap menu structures (Bernard and Chaparro)
• Templates for search queries: A user-centered feature for improving web search tools (Fang and Salvendy)
• Experience and WWW searching: The search for the WWW expert (Thatcher)

• DENIM: Finding a tighter fit between tools and practice for website design (Lin, Newman, Hong and Landay)
• Why ask why in a usability evaluation? (Wood)
• Heuristic evaluations (Bailey)
• Cognitive walkthroughs: Understanding the effect of task-description detail on evaluator performance (Sears)
• Two case studies in using cognitive walkthroughs (Jacobsen and John)
• The streamlined cognitive walkthrough method (Spencer)
• The usability of punched ballots (Bailey)
• Calculating the number of test subjects needed (Bailey)
• Why you only need to test with 5 users (Nielsen)
• Required test subjects (Bailey)
• Comparative evaluation of usability tests - 1998 (Molich, et.al.)
• Comparative evaluation of usability tests - 1999 (Molich, et.al.)
• Optimal number of response categories in rating scales (Preston and Colman)
• Automatic web usability evaluation: What needs to be done? (Brajnik)
• Preliminary findings on quantitative measures for distinguishing highly rated information-centric web pages (Ivory, Sinha and Hearst)

• Increasing the usability of online information for older users (Ellis and Kurniawan)
• A survey of World Wide Web use in middle-aged and older adults (Morrell)
• Factors to consider in selecting appropriate computer monitor placement (Sommerich and Joines)
• Integrating neck posture and vision at VDT workstations (Ankrum)
• Visual display height (Burgess-Limerick, Mon-Williams and Coppard)
• Computer testing of memory across the adult life span (Laguna)
• Miller's "Magic 7:" The final word (Bailey)
• Three numbers that should have nothing to do with interface design (LeCompte)
• Persistence of echoic memory trace as a function of presentation level (Williams and Baldwin)
• Factor structure of the ‘Everyday Memory Questionnaire' (Cornish)
• Determining the impact of password authentication (Carstens, et.al.)
• Effects of upper respiratory tract illnesses on mood and performance (Smith, et.al.)

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