Unit 1 - General User Interface Issues

• Taking computers to task (Gibbs)
• Productivity improvement programs (VonBorkenhagen and Lengnick-Hall)
• From sufficient to efficient usage (Bhavnani and John)
• Processor timeline (Hirsch and Levy)
• Inventing the Lisa user interface (Perkins, et.al.)
• Good-bye GUI, hello NUI (Halfhill)
• Simplified applications for network computers (Gentner, et.al.)

Unit 2 - User Interface Development

• International standards on human-computer interaction (Blanchard)
• A standard for multimedia user interface design (Fahnrich and Koller)
• Semi-structured interviewing for user-centered design (Wood)
• Helping and hindering user involvement (Wilson, et.al.)
• The sorting techniques (Rugg and McGeorge)
• User-centered design at AT&T Labs (Dooling)
• Human interface design at Fidelity Investments (Tullis)
• The founding of the Netscape user experience group (Fernandes)
• The cost of usability (Lund)

Unit 3 - Input-Output Issues

• Human computer interaction: The year 2000 and beyond (Alty)
• A field evaluation of two split keyboards (Price and Dowell)
• Analysis of cursor movements with a mouse (Whisenand and Emurian)
• Multimodal integration (Blattner and Glinert)
• Report creation with continuous speech recognition (Lai and Vergo)
• Exercise: Continuous speech

Unit 4 - Human-Computer Interaction Issues

• Exercise: Familiar metaphors
• Area cursors and sticky icons (Worden, et.al.)
• Psychological limits of system response time (Komatsubara)
• Breadth and depth in telephone-based menus (Virzi and Huitema)
• Working-memory failure in phone-based interaction (Huguenard, et.al.)

Unit 5 - General and Multimedia Displays

• Designing icons and visual symbols (Horton)
• Exercise: Evaluating icons
• Designating required vs. optional input fields (Tullis and Pons)
• Simplified English for computer displays (Mills and Caldwell)
• Exercise: Effects of multimedia
• Designing effective multimedia presentations (Faraday and Sutcliffe)
• The effect of multimedia components on learning (Lee and Bowers)
• Content-based classification, search, and retrieval of audio (Wold, et.al.)
• A system for interactively skimming recorded speech (Arons)
• An evaluation of frame rate in desktop video conferencing (Kies)

Unit 6 - Global User Interfaces

• Aesthetics and apparent usability (Tractinsky)
• Worldwide usability and design practices (Corso)
• Do existing menu design guidelines work in Chinese? (Shih and Goonetilleke)
• Design of computer interfaces for the Chinese population (Choong and Salvendy)
• The acceptability of icons across countries (Smith and Siringo)
• Evaluating telecom icons among Asian countries (Piamonte, et.al.)

Unit 7 - Documentation and Training

• After 400 years, print is still superior (Hsu and Mitchell)
• A comparison of reading paper and on-line documents (O'Hara and Sellen)
• Paper as an analytic resource for new technologies (Sellen and Harper)
• Hands-on practice in learning to use software (Wiedenbeck and Zila)

Unit 8 - Users

• The human brain (Greenfield)
• An empirical review of PET studies (Cabeza and Nyberg)
• Cooperative bimanual action (Hinckley, et.al.)
• Ageing and human skill (Rabbitt)
• Slowing of strategic and non-strategic processes (Gorman and Fisher)
• Matching complex task performance by older and younger adults (Mead and Fisk)
• The influence of age and experience on data entry (Czara and Sharit)
• Effects of age and training on WWW navigation strategies (Mead, et.al.)

Unit 9 - Usability Testing

• The role of cognitive engineering (Cooke, et.al.)
• Usability testing categories (Bailey)
• Using GOMS for user interface design and evaluation (John and Kieras)
• Menu search is both random and systematic (Hornof and Kieras)
• How many participants in a usability test are enough? (Dumas)
• A pair of techniques for effective interface evaluation (Beer, et.al.)
• Computer experience and user preference-performance rankings (Kissel)
• An evaluation of nutrition label quantifier terms (Resnick)

Unit 10 - Web Site Usability

• Usability issues in web site design (Bevan)
• Web site usability (Spool, et.al.)
• Revisitation patterns in World Wide Web navigation (Tauscher and Greenberg)
• The effects of Internet delay on design (Sears and Borella)

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