1. Sites can be designed to facilitate either searching or browsing, but not both.
2. Most sites do not help users compare information.
3. Users did not seem to become familiar with the layout of sites (or develop useful mental models).
4. Well-designed frames did not hinder users. But they didn't help users either.
5. Users preferred to scroll to the bottom of pages to press final buttons.
6. In-site search engines were not generally used; and when they were used, they didn't improve search performance.
7. Text links were more important in these search tasks than graphic links.
8. The most difficult-to-use sites were more "graphically intense."
9. The best-liked sites were not the same as the most easily searched sites.

Web designers make daily design decisions with little guidance from research-based literature. Good studies, like this one, will help usability specialists make better initial decisions.

 

Multimedia

You have a choice: listen to the speech and read the text, or view the multimedia version. Will the multimedia presentation improve recall more than speech and text alone?

The multimedia research literature has few helpful published studies on how design affects learning.
Most guidelines come from highly subjective opinions of multimedia developers.

Faraday and Stucliffe (1997) conducted four studies and showed the value of controlling shifts of attention with multimedia. In the first study, they tracked eye-movement patterns during the multimedia presentation. From this, the authors identified guidelines for improvement, including:

• Provide more time for reading captions.
• Avoid animation that distracts attention from other, more important information on the screen.
• "Reveal" information systematically to control attention (use a "wipe" left-to-right or top-down).
• Limit reveals to one item at a time and use sequential reveals for related elements.
• Avoid animation or reveal motion during the moment of speech when a label is being mentioned.

The second study determined that multimedia design influenced recall more than any prior
domain knowledge. This study also resulted in additional design guidelines:

• Speech should reinforce the image including captions and labels.
• To imply a clear cause and effect relationship, animation must show more than just the initiation of an action. It must show the result as well.

In the third study, Faraday and Sutcliffe revised the multimedia presentation based on their findings and found that participants recalled more information. The new design guidelines based on eye-tracking aided comprehension and recall.

In the fourth study, subjects read and listened to the text-only portion of the revised multimedia presentation from study three. The poor recall of subjects in study four compared to study three indicated that the images and animation provided important additional reinforcement of the knowledge.

 

References

Faraday, P. and Sutcliffe, A. Designing Effective Multimedia Presentations, Proceedings of CHI '97, pgs. 272-278. (1997).

Spool, J.M., Scanlon, T., Schroeder, W., Snyder, C. and DeAngelo, T. Web Site Usability: A Designer's Guide, North Andover, MA: User Interface Engineering. (1997).